Service
AUTHORIZED SERVICE CENTERS PROVIDING REPAIR SERVICES FOR DEDRA, PANSAM, DESCON EQUIPMENT.
SERVICES IN POLAND:
1. DEDRA EXIM, ul. 3 Maja 8, 05-800 Pruszków, tel. (22) 738 37 77 ext. 129, 165, serwis@dedra.pl
2. P.H.U. FANTON, ul. Główna 11a, 76-251 Kobylnica, tel. (59) 840 42 98, biuro@fanton.com.pl
Since the autumn-winter season 2018, we have started cooperation with service Elektropark, which provide warranty and post-warranty repair services for oil and gas heaters, models: DED9941, DED9943, DED9944, DED9945, DED9948, DED9949 oraz DED9950, DED9951, DED9952, DED9953, DED9955TK, DED9956TK:
3. Elektropark, ul. Braci Peugeot 1, 64-200 Karpicko
FOREIGN SERVICES::
1. Bulgaria, AS Service, str. Ferdinandova 81b, Bourgas, tel, +359898439999, asservicebourgasltd@abv.bg
2. Croatia, AMIKUS, Frankopanska 19, 31400 Đakovo, tel +385 31 819 414, amicus.tools@gmail.com
3. Croatia, KARMAT, Kneza Domagoja 13, 41263 Koprivnica, Hrvatska, tel 00385 98 790 990, karmat@kc.t-com.hr
4. Czech Republic, Lukáš Knotek, 503 11 Hradec Králové, Dvorská 232/3, tel. +420 777226305, info@dedra-servis.cz
5. Hungary, NAZSA Gépkölcsönző és Barkácsüzlet, Közép utca 6, 9024 Gyõr, Magyarország, tel.: +36-96/422-816, Mob.: +36-20/952-7084, www.nazsa.hu
6. Hungary, Szalka-Szerszam Kft, Ul. Nanki Donat utca 2, 4700 Mateszalka, tel. +36-70-4022-559, szalkaszerszamkft@gmail.com
7. Lithuania, UAB VIRDAINA, Veterinarijos g.4A, LT-72221, Taurage, tel. 370 628 98 877, info@virdaina.lt, UAB „LISOKSA”, Lentvario g.16B-101, LT-02300 Wilno
8. Latvia, NEDEK Instrumenti Un Serviss, Latvija Jūrmala, Jēkabpils iela 20, tel. 371 261 40 925, nedek@nedek.lv
9. Romania, EPINVEST, Floresti 407280, DN1 E60 km. 487 + 700 m, Hala 1/A, jud. Cluj, tel. 402 645 909 71
10. Slovakia, JS SERVIS, Jaroslav Slepčan,Kostiviarska cesta č. 43, 97401 Banska Bystrica, tel. 421 903 135 383, js-servis@js-servis.com
11. Slovenia, FGS AGRO d.o.o., Vrtna Ulica 3, 9250 Gornja Radgona / SLOVENIJA, fgs.agrotrgovina@gmail.com
SUBMITTING A COMPLAINT - REQUIREMENTS:
1. Complaints should be submitted at the point of purchase of the device or, in the case of online purchases, reported to the e-mail address: serwis@dedra.pl.
2. The complained product must be returned to the point of purchase. The original packaging is not required.
3. The device must be properly secured (cardboard packaging, filling) so that it is not damaged during transport.
4. WARNING! For devices powered by liquid fuels (Pb, ON), the fuel tank must be COMPLETELY emptied before shipping. In accordance with applicable regulations, the transport of liquid fuels without meeting specific safety conditions defined by separate regulations is PROHIBITED. Devices powered by propane-butane gas must be transported without the installed tank (whether filled with gas or empty).
5. The following data must be attached to the shipment:
- first name, last name, address and contact phone number of the claimant
- name and model of the complained device
- detailed description of the defect
- copy of the proof of purchase