GENERAL WARRANTY CONDITIONS

1. We guarantee proper functioning of the product according to the technical and use conditions described in the User’s Manual. We award warranty for the period of 24 months (exceptions: batteries - 6 months; spare parts - 3 months) running from the date of purchase entered in this document. The Warranty is valid in the entire territory of the Republic of Poland and EU. For addresses of servicing centres for the particular countries, visit www.dedra.pl. If no servicing centre is provided for the given country, the obligations of the guarantor are performed by the central servicing centre. The complaint must be lodged in writing within the warranty term.
2. The Guarantor is entitled to choose the method of satisfaction of accepted warranty claims (free repair, replacement of the product for a new one or withdrawal from the contract).
3. The warranty covers only damage occurring within the warranty term that results from reasons attributable to the sold product and irregularities caused by poor workmanship.
4. Defects revealed in the warranty term will be removed by DEDRA-EXIM within a time limit not exceeding 14 business days from the day of delivery to the servicing centre. The repair time can be extended if it is necessary to procure parts needed for replacement about which the user will be notified.
5. The product under complaint must be delivered to the sale centre. The prerequisite for a complaint to be reviewed is:
- presentation of a properly completed Warranty Card,
- presentation of a document confirming the fact of purchase, along with sale date
(e.g. receipt, VAT invoice),
- delivery of a complete assembly, according to the point “complete assembly” in the User’s Manual.
6. The warranty does not cover defects resulting from:
- use not compliant with intended application and instructions included in the User’s Manual,
- device overload causing damage of the motor, elements of the mechanical
transmission or other elements of the device,
- performance of repairs by unauthorised persons,
- modification of the structure,
- mechanical, physical, chemical damaged, caused by external forces and factors, micro-environmental contamination
- damage resulting from: installation of improper parts or instruments, use of improper grease, oil, preservatives
7. The warranty does not cover parts subject to natural wear and tear during operation, such as:
thermal fuses, electro-graphite brushes, drive cords, V-belts, tool handles, working tips of electric tools (circular saws, drill bits, mills, etc.).
8. The rating plate of the device must be legible. The device under complaint must be properly secured against damage in transport. If possible, deliver
in original packaging.
9. The warranty for sold products does not exclude, limit or suspend any rights of the purchaser arising from the laws on warranty for defects of the sold object.